Terms of service

Last updated: 14 June 2026

1. General

1.1. These General Terms and Conditions (“GTC”) apply to orders, sales and deliveries of products as well as to the booking of courses and experiences offered via www.dulceria-chocolates.com. The provider is Dulceria GmbH, Lilienbrunngasse 5/1A, 1020 Vienna, Austria (“Provider”).

1.2. The contract language is German.

1.3. The inclusion of the customer’s own terms and conditions is objected to, unless otherwise agreed.

2. Scope, Definitions

2.1. These GTC apply to both consumers and entrepreneurs; individual provisions designated as such apply only to entrepreneurs.

2.2. A consumer is any natural person who concludes a legal transaction predominantly for private purposes. An entrepreneur is anyone acting in the exercise of their commercial or self-employed professional activity.

3. Amendments to the GTC

3.1. Amendments are reserved. The GTC in force at the time the contract is concluded shall apply.

4. Customer Account

4.1. The customer may create a customer account; an order is also possible without an account.

5. Order, Confirmation, Shipping Confirmation (Goods)

5.1. The ordering process: selection of goods → shopping cart → entry of data → selection of payment and delivery method → review/correction → binding submission by clicking „order with obligation to pay“.

5.2. The product and price details constitute an invitation to the customer to submit a binding offer. By clicking „order with obligation to pay“ (or equivalent), the customer submits a binding order. Illustrations are deemed approximate values unless expressly stated as a fixed value.

5.3. The Provider will send a confirmation of receipt without delay. This does not yet constitute acceptance of the order.

5.4. Acceptance takes place by order confirmation via e-mail, by dispatch of the goods (the shipping confirmation serves as the order confirmation) or by request for payment.

5.5. The customer ensures that their data (in particular e-mail and delivery address) is correct and up to date and that the receipt of e-mails is not prevented by SPAM filters.

5.6. After the contract is concluded, the customer receives an electronic invoice, with which they declare their agreement.

6. Custom-Made Goods

6.1. For individually designed goods, the customer provides the required information/files in good time and observes any format specifications.

6.2. The customer shall not transmit any content that infringes the rights of third parties (copyrights, name rights, trademark rights) and shall indemnify the Provider against any related claims, including the costs of legal action.

6.3. The Provider does not check the transmitted content for accuracy and is not liable for errors in this respect.

7. Courses and Experiences

7.1. The subject matter is the holding of courses/experiences under the conditions and on the dates specified in the offer; the contract is concluded via the shopping cart system (analogous to Section 5).

7.2. If a required minimum number of participants is not reached, the Provider will inform the customer in text form no later than 7 days before the start of the course; payments already made will be refunded without delay.

7.3. In the event of cancellation due to the short-notice unavailability of the course instructor (e.g. illness) or for another important reason, payments made will be refunded without delay; in the case of multi-part events, an alternative date will be offered.

7.4. The customer may name a replacement participant free of charge at any time before the start of the course.

7.5. The customer shall comply with the house rules and the instructions of the course leader.

8. Payment Terms

8.1. All prices are in euros including VAT, excluding shipping costs, unless otherwise stated. The shipping costs are displayed before the order is submitted.

8.2. Payment is made via the payment methods available at checkout (including credit card, Apple Pay, Google Pay, EPS, Shop Pay and Klarna). The payment methods available in each case are displayed before the order is completed.

8.3. Payment claims are due immediately, unless otherwise stated.

8.4. For course bookings, payment must be made no later than before the start of the course, unless otherwise agreed.

9. Delivery

9.1. The shipping methods stated in the web shop apply; the delivery time is no more than 30 days from conclusion of the contract, unless otherwise stated.

9.2. For quality reasons (perishable foodstuffs), the Provider generally only ships from Monday to Thursday. In the case of extreme outdoor temperatures, shipping may be delayed; the customer will be informed in advance.

9.3. In the case of self-collection, the Provider will inform the customer by e-mail; collection takes place by arrangement at Lilienbrunngasse 5/1A, 1020 Vienna. No shipping costs apply.

9.4. In the event of force majeure or similar, the delivery period is extended appropriately.

9.5. (Entrepreneurs) For entrepreneurs, the risk passes upon handover to the transport company; for consumers, only upon handover of the goods.

10. Retention of Title

10.1. The goods remain the property of the Provider until full payment of the purchase price and ancillary costs.

10.2. (Entrepreneurs) Towards entrepreneurs, the retention of title applies until all claims arising from the business relationship have been settled. Pledging/transfer by way of security is not permitted before transfer of ownership. The entrepreneur may resell the goods in the ordinary course of business and hereby assigns to the Provider the resulting claims in the amount of the invoice value. In the case of combination/mixing, the Provider acquires co-ownership in proportion to the invoice values. If the value of the securities exceeds the claim by more than 10%, securities will be released upon request.

11. Right of Withdrawal / Right of Cancellation

11.1. Consumers generally have a 14-day right of withdrawal. Details and the model withdrawal form: see Withdrawal Policy.

11.2. For perishable foodstuffs (the majority of the range) and custom-made products, there is no right of withdrawal pursuant to § 18 of the Austrian Distance and Off-Premises Contracts Act (FAGG).

12. Warranty

12.1. The statutory warranty rights apply. Complaints: office@dulceria-gmbh.com.

12.2. Consumers are asked to inspect the goods upon delivery and to report any complaints promptly; a failure to do so does not affect the statutory claims.

12.3. (Entrepreneurs) Towards entrepreneurs, only the Provider’s own statements and the product description shall be deemed to constitute the agreed quality. Warranty is provided, at the Provider’s discretion, by repair or replacement. The warranty period is one year from delivery; this does not apply in the case of personal injury, intent/gross negligence, fraudulently concealed defects or statutory rights of recourse.

13. Liability

13.1. Liability for damage caused by slight negligence is – with the exception of personal injury and the breach of essential contractual obligations – excluded, as is liability for pure financial losses, lost profit, damage to third parties as well as indirect and consequential damages. The limitations do not apply in the case of intent or gross negligence.

14. Protection of Minors / Age Restriction

14.1. Individual products may contain alcohol (e.g. pralines refined with spirits). For goods subject to the protection of minors, the Provider only enters into contracts with customers who have reached the legal minimum age; age restrictions are indicated in the product description.

14.2. By submitting the order, the customer confirms that they have reached the required minimum age and are providing correct information, and ensures that only they or authorised persons of the required minimum age accept the goods.

14.3. Insofar as legally required, the logistics service provider is instructed to hand over the delivery only to persons of the required minimum age and, in case of doubt, to request photo identification.

15. Data Protection

15.1. Information on data processing: see Privacy Policy.

16. Online Dispute Resolution

16.1. EU Commission platform: https://ec.europa.eu/consumers/odr. E-mail for consumer disputes: office@dulceria-gmbh.com. We are neither obliged nor willing to participate in a dispute resolution procedure.

17. Final Provisions

17.1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only insofar as the mandatory protection of the state of residence is not withdrawn.

17.2. (Entrepreneurs) The place of performance and jurisdiction is the registered office of the Provider, insofar as the customer is an entrepreneur or has no general place of jurisdiction in Austria/the EU.

17.3. Set-off only with recognised/legally established claims; retention only in the case of claims arising from the same contractual relationship.

17.4. Changes of address must be notified; otherwise a declaration sent to the last known address shall be deemed to have been received.