Privacy policy

PRIVACY POLICY

Effective Date: 02.09.2024

1. GENERAL INFORMATION

Protecting your personal data is of utmost importance to us. We process your data exclusively in accordance with legal requirements, particularly the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG 2003).

This privacy policy explains which personal data we collect on our website www.dulceria-chocolates.com, how we process it, and what rights you have.

2. DATA CONTROLLER

Dulceria Chocolates
Lilienbrunngasse 5/1A
1020 Vienna, Austria
Phone: +43 660 6516562
Email: office@dulceria-gmbh.com

If you have any questions or concerns about data protection, you can contact us at any time using the details above.

3. COLLECTION AND STORAGE OF PERSONAL DATA

a) When Visiting Our Website

When you access our website, the following data is automatically collected:

  • IP address
  • Browser type and version
  • Operating system used
  • Referrer URL (previously visited page)
  • Date and time of access

This data is used to ensure the smooth operation of the website and for security analysis. It is automatically deleted after a maximum of 14 days.

b) When Placing an Order

If you place an order in our online shop, we process the following data:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number (optional)
  • Payment information

This processing is necessary for the fulfillment of the purchase contract (Art. 6 (1) lit. b GDPR).

c) When Using Our Contact Form

If you contact us via our contact form or email, we store your details to process your inquiry. The legal basis for this is either contract fulfillment or our legitimate interest in communication (Art. 6 (1) lit. b and f GDPR).

d) When Subscribing to Our Newsletter

If you subscribe to our newsletter, we store your email address and, if applicable, your name. You can unsubscribe at any time via the unsubscribe link or by sending us a message.

4. COOKIES AND ANALYTICS TOOLS

Our website uses cookies to optimize the user experience.

a) Necessary Cookies

These cookies are essential for the operation of the website and enable basic functions.

b) Statistical and Analytical Cookies

We use Google Analytics to analyze user behavior. Pseudonymized user profiles are created.

You can manage the use of these cookies via our cookie banner or disable them directly in your browser settings.

5. DATA SHARING WITH THIRD PARTIES

We only share your data with third parties if necessary, for example:

  • Payment providers (PayPal, Klarna, Stripe)
  • Shipping service providers (DHL, Austrian Post)
  • IT service providers and hosting providers

All third-party providers are contractually bound to comply with the GDPR.

6. DATA STORAGE AND DELETION

We store personal data only as long as necessary for the respective processing purposes or as required by legal retention obligations.

Examples:

  • Order data: 7 years (Tax Law § 132 BAO)
  • Contact inquiries: 6 months
  • Newsletter data: Until consent is revoked

7. YOUR RIGHTS AS A DATA SUBJECT

Under the GDPR, you have the following rights:

✔ Access to your stored data (Art. 15 GDPR)
✔ Correction of inaccurate data (Art. 16 GDPR)
✔ Deletion of your data (Art. 17 GDPR)
✔ Restriction of processing (Art. 18 GDPR)
✔ Objection to data processing (Art. 21 GDPR)
✔ Data portability (Art. 20 GDPR)

To exercise your rights, please contact us at office@dulceria-gmbh.com.

Right to File a Complaint

If you believe that your data has been unlawfully processed, you can file a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority
Barichgasse 40-42, 1030 Vienna, Austria
Email: dsb@dsb.gv.at

8. DATA SECURITY

We implement technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

9. CHANGES TO THIS PRIVACY POLICY

This privacy policy is reviewed regularly and updated if necessary. The current version is always available on our website.

📌 Last Updated: 02.02.2025